Frequently Asked Questions

A: The Gondwana Travel Centre is one of the most professional and reliable travel agencies and destination management companies in Namibia. It is based in Windhoek and specialises in planning safaris and tours in Namibia and the neighbouring countries in southern Africa.

A: Gondwana.travel is the official online platform of the Gondwana Travel Centre, based in Windhoek, Namibia. This DMC and travel agency specialises in planning authentic, sustainable, and unforgettable safaris, tours and journeys in Namibia and southern Africa.

A: Yes. While Gondwana.travel is powered by Gondwana Collection Namibia, the Gondwana Travel Centre offers a wide range of travel services, including accommodation bookings, car rentals, guided tours, self-drive itineraries, fly-in safaris and more.

A: The Gondwana Travel Centre offers destination management services as well as travel agency services for individual travellers. We provide travel solutions for holidays or business trips in Namibia, Botswana, Zimbabwe (Victoria Falls) and South Africa, including car rentals, accommodation bookings, safari activities, custom itineraries, self-drive and guided tours for individuals, couples, families, and groups.

A: Yes. We offer a variety of guided tours as well as tailor-made itineraries based on your travel dates, interests, and budget, including accommodation, transportation, and activities.

A: Absolutely. We will craft a memorable experience tailored just for you. Simply contact us!

A: Yes. We organise travel for educational institutions, corporate teams, and special interest groups. Our services include transport, group accommodation and activities, as well as event logistics. Contact us!

A: Simply browse our website, select your travel dates, and complete the booking process online. Our travel consultants are also available to assist you directly.

A: Yes, we can accommodate your personal needs and wishes anytime. You can modify your route, accommodation, activities, and add-on services. We offer flexible, personalised travel planning. See our A-B-C Guide to your perfect holiday here.

A: We accept major credit cards (Visa, MasterCard), secure online payments, and bank transfers. Your payment details are protected with SSL encryption.

A: No. Travel insurance is not included by default, but we highly recommend purchasing coverage before your departure.

A: Accommodation options include eco-lodges, luxury retreats, guesthouses, and self-catering units across Namibia. We feature both Gondwana Collection and partner properties, depending on your preferences, budget and availability.

A: In most cases, yes. Gondwana Travel Centre supports sustainable travel and ecotourism. Whenever possible, we book accommodation options that are sustainably managed and committed to social responsibility.

A: Many lodges include breakfast and dinner. However, meal plans vary by property and are clearly indicated during the booking process and in your travel itinerary.

A: Absolutely. We work with a variety of carefully selected lodges, guesthouses, hotels, and campsites across Namibia and southern Africa to provide flexible options that suit your preferences and budget.

A: Yes! We offer car rentals through trusted providers with a wide range of vehicles, including 4x4s ideal for self-drive safaris, camping trips and exploring southern Africa’s diverse terrain.

A: Not necessarily. While main roads are accessible with a sedan, a 4x4 is recommended for national parks, gravel roads, and off-the-beaten-track destinations.

A: You can book guided game drives, self-drive safaris, boat cruises in the Zambezi, trips to Victoria Falls, walking safaris, and overnight desert experiences like the Namib Dune Star Camp, and much more. To get an idea of available safari activities, please click here.

A: Yes. From guided game drives and desert walks to hot-air balloon rides, cultural village tours, and boat cruises - we are familiar with leisure activities and attractions on offer, and will be happy to advise you and include them in your travel planning. Contact us!

A: Yes. Activities can be booked individually or added to a package. Contact us to check availability for standalone experiences.

A: Definitely. Namibia is one of Africa’s top self-drive destinations, perfectly suited for travellers who visit the African continent for the first time. We will assist with car rental, accommodation, maps, and tips to ensure a safe and enjoyable road trip.

A: Our focus is Namibia, including top destinations like Etosha National Park, Sossusvlei, Swakopmund, Fish River Canyon, and the Zambezi Region. We also assist with cross-border travel to Botswana, Zimbabwe and South Africa.

A: May to October (dry season) is ideal for wildlife viewing, with milder day temperatures but often chilly nights. The green season (November to April) offers beautiful scenery, fewer tourists, and warm temperatures throughout. Please find more detailed information here.

A: Yes. Sustainability is at the heart of everything we do. As an integral part of Gondwana Collection Namibia, we support conservation, reduce environmental impact, and contribute to community development.

A: The Gondwana Care Trust is our social impact initiative supporting local communities through education, healthcare, and conservation partnerships.

A: Namibia follows a reciprocal visa policy. Many nationalities can enter Namibia visa-free for up to 90 days; others have to apply for specific visa, e.g. the Visa on Arrival for most Europeans and US nationals. Check the Namibian Ministry of Home Affairs website or your nearest embassy for the latest info.

A: The Namibian Dollar (NAD), which is pegged 1:1 to the South African Rand (ZAR). Both are accepted in Namibia. Conversely, it is not possible to pay with NAD in South Africa.

A: Yes. Namibia is one of the safest countries in Africa for visitors. But please practice normal travel precautions, especially in urban areas or when driving. Click here for useful tips.

A: Contact us here, send us an email us at tours(at)gondwana.travel or call us at +264 61 427 200.

A: Monday to Friday: 08:00–17:00 (GMT+2), with limited support on weekends and holidays.